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Returns

Posted on: March 11th, 2012 by phatmusic

Back Orders & Advance Orders
Currently, it’s not possible for our online system to support back orders & advance orders.

Our Common-Sense Returns & Refunds Policy
We want you to be really happy with your purchase. If not, we’ll try our best to sort it out for you.

“It was broken when it arrived/It doesn’t work”
Simply return the item in its original condition as instructed below ensuring it reaches us within 14 days of you receiving the item.

Please include details of your name, postcode, & invoice/order number (on the invoice in your parcel) and a note of why you’re returning the item, and we’ll replace it as soon as possible.

“I don’t like it/I’m not happy with what I’ve received”
See the following…but get it back to us within 14 days.

14 not 7 days
The UK Consumer Protection (Distance Selling) Regulations 2000 states you have the right to cancel the order of an item within seven days of delivery – however, we allow you a little longer – you can send the items back to us as long as we receive them in their original condition within 14 days of you receiving the goods. See below for how to return items to us.

Our Guarantee
Please note: we reserve the right to withhold this service from any customer that is suspected of abusing the guarantee. Our decision is final and no discussion will be entered into with any party.

Refunds & Exchanges (UK only)
When returning a product, you’ll receive a refund to your credit card, minus any postage charges as shown on the site (not counting free delivery or faulty returns of course), unless you wish to exchange the items for other products and thus save the postage.

Returns can only be accepted back if they are received in their original condition. We reserve the right to offer only a partial refund or exchange on items that are damaged or soiled.

How to Return Items
IMPORTANT: Please read the conditions above first.

Simply send the item(s) for return including:

• the invoice you received, or a copy showing your name & invoice/order number.
• the reason for return to:

RETURNS
Phatmusic
PO Box 2775
Brighton
BN1 8ST
United Kingdom

Please note, we must receive the items for refund/exchange in their original condition within 14 days of you receiving them.

Please note that you will be responsible for the costs of returning the items to us unless we delivered an item to you in error or the item is faulty. To ensure valuable goods reach us, you may also wish to use a recorded delivery service as we can, of course, only give refunds or exchanges for goods we actually receive.

If you have any other queries, please email mike@phatmusic.net

Our returns policy does not affect your statutory rights.